Andrew Ducker (andrewducker) wrote,
Andrew Ducker

Spotify and Sonos - the opposite of customer service

I have a Spotify account to stream music with.

I have a Sonos, to stream music to.

You'd think that, as they're both amongst the most popular of their kind, getting them to work together would be simple.

But no. If I open the Sonos app and browse my Spotify albums this is the top of the list:

Which is to say that the order is not alphabetical by album. And it's not alphabetical by artist. It seems, in fact, to be in "descending order of date you added the album." So an album I added today will be at the top of the list (kinda handy), but under that, there is absolutely no way to say "I fancy listening to Appetite for Destruction" and then finding it. At all.

"For goodness sake!" I think, and head off to see if this is being discussed on the forums.

Where I discover that Spotify say Oh, that app is controlled by Sonos and Sonos say Oh, that data is controlled by Spotify.

How hard can it be for someone at Sonos to get someone at Spotify on the phone and fix this? Well, hard enough that this seems to have been an issue for about two years!
Original post on Dreamwidth - there are comment count unavailable comments there.

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