Andrew Ducker (andrewducker) wrote,
Andrew Ducker
andrewducker

Good customer service

My new HTC Desire is waiting for me at home.

It was sent out via DPD - who actually seem to provide a good delivery service.  I knew the delivery was going to arrive today - and this morning I got a text saying that my delivery would be out today between 3:45 and 4:45, and if I wanted to change the delivery day I could text back 1 for tomorrow, 2 for the day after or 3 for Monday.  As it was, Julie was going to be in all day, but having both a one hour slot for delivery and the simple ability to postpone the delivery for a day or three if necessary is great.

I do hope this catches on.
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